Geneva Airport

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Geneva Airport optimizes baggage sorting with AVEVA 3D supervision

Geneva Airport, one of Switzerland's leading international hubs, undertook to modernize its outdated baggage supervision system. With over 60,000 pieces of baggage handled every day, the airport needed a more intuitive and responsive solution to improve passenger satisfaction and reduce delay costs. The integration of AVEVA System Platform and AVEVA OMI software enabled the deployment of an innovative 3D interface, offering rapid fault geolocation and optimized baggage flow management. This new system has considerably reduced intervention times, improved team coordination and provided technological flexibility to adapt to the airport's future needs.

Objectives

Modernize an obsolete baggage supervision system
Guarantee passenger satisfaction by improving the speed and responsiveness of interventions
Reduce costs linked to baggage delays, estimated at 250 Swiss francs per missing bag.
Optimize baggage flow management (over 60,000 per day) with more intuitive and precise supervision
Improve coordination of technical and maintenance teams

Solutions

AVEVA System Platform for centralized, scalable operations management
AVEVA InTouch OMI for an intuitive 3D interface enabling real-time visualization and geolocation of breakdowns
Integration of an internal messaging system to improve communication between teams

Results

Significantly reduced intervention times thanks to rapid geolocation of faults
Improved coordination between maintenance teams and other airport staff
Optimized baggage flow management, even during peak periods
Reduced costs associated with baggage delays and improved passenger satisfaction
Greater flexibility to adapt the system to Geneva Airport's future needs

They testify:

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"The baggage sorting system is at the heart of our business. As soon as there's a problem, we have to be reactive and know how to make decisions immediately. The AVEVA solution brought us comfort, in the sense that we were able to simplify our actions, gain in efficiency and autonomy."

Jean Zali

Head of Maintenance Coordination, Geneva Airport

"When we have a breakdown, it impacts the whole airport and generates a huge cost. With the AVEVA system, we can pinpoint exactly where the breakdown is and where the intervention needs to be carried out, which considerably reduces the flight attendant's travel time."'

Cédric Bertholet

Baggage flow operator coordinator, Geneva Airport

"In collaboration with Factory Software, we have set up a supervision system covering several kilometers of baggage conveyors and 35 PLCs. Thanks to AVEVA supervision, we have complete visibility of the sorting system and all the data relating to each piece of equipment. We use AVEVA System Platform and AVEVA OMI to manage the entire installation via 3D graphics."

Tony Loconte

Software and Automation Engineer, SP Groups

"AVEVA software offers 3D displays, making it easier to detect malfunctions and alarms that may occur."

Detlef Stock

Head of industrial facilities, Geneva Airport

"The AVEVA OMI interface gives us a real-time view of everything that's happening. If there's a large influx of baggage, this is immediately visible on our 3D supervision. The OMI system has simplified my daily routine considerably."

Cédric Bertholet

Baggage flow operator coordinator, Geneva Airport

"We integrated a messaging system into the AVEVA supervision application, enabling the different teams to communicate with each other. This functionality was made possible thanks to the AVEVA solution and Factory Software's technical support."

Tony Loconte

Software and Automation Engineer, SP Groups

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