AVEVA software support lifecycle and retirement policy for Edge

Edge HMI

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Product Version	Version Number	Support Term	Release Date	Current Support Phase	Support Phase Ends
2023 P01	23.0.001	Long Term Servicing	28-Mar-2025	Full Support	18-Jul-2029
2023 R2	23.1.000	Long Term Servicing	18-Jul-2024	Full Support	18-Jul-2029
2023	23.0.000	Standard Term Servicing	12-Sep-2023	Full Support	12-Sep-2028
2020 R2 SP2	23.0.3.0	Standard Term Servicing	23-Nov-2022	Limited Support	25-Jan-2026
2020 R2 SP1	23.0.2.0	Standard Term Servicing	21-Nov-2021	Limited Support	25-Jan-2026
2020 R2	20.0.1.0	Standard Term Servicing	25-Jan-2021	Limited Support	25-Jan-2026
2020	20.0.0.0	Standard Term Servicing	11-Jun-2020	Limited Support	11-Jun-2025
2017 (Update 5)	8.1 + SP5	Standard Term Servicing	30-Oct-2019	Tech Support Only	End of Life
2017 (Update 4)	8.1 + SP4	Standard Term Servicing	20-May-2019	Tech Support Only	End of Life
2017 (Update 3)	8.1 + SP3	Standard Term Servicing	27-Nov-2019	Tech Support Only	End of Life
2017 (Update 2)	8.1 + SP2	Standard Term Servicing	28-Oct-2018	Tech Support Only	End of Life

Definitions of Lifecycle Status

Support Terms

Standard-Term Servicing

Standard-Term Servicing products first receive 3 years of Full Support and then 2 years of Limited Support. Following the Limited Support phase, the product will progress to the Tech Support Only phase.

Long-Term Servicing

AVEVA recognizes that certain industries require installed software applications and versions to remain static and are commissioned to operate unchanged over many years. AVEVA will designate software products and versions that are used in this environment as subject to Long-Term Servicing.

These Long-Term Servicing products and versions first are subject to 5 years of the Full Support phase and then 2 years of the Limited Support phase. Following the Limited Support phase, the product will progress to the Tech Support Only phase.

Full Support

Upon the Date of General Availability, a product version will enter Full Support. During this phase Customer FIRST Support subscribers are entitled to the following services:

Technical Assistance on Issues and Inquiries via Existing Support Programs

Minor and Major version releases
(Long-Term Servicing versions will not have minor or major version releases)

Patches to address non-critical issues

Critical Security Patches

Ability to request Hot Fixes

Testing of Microsoft Security Updates

Limited Support

Once a product version progresses to the Limited Support phase, other than critical security patches (and standard patches for Long-Term Servicing versions), no further corrections or functionalities will be developed. To continue to be eligible for all the software development activities in the Full Support phase, upgrading to the Current Version of the software is required.

During this phase Customer FIRST Support subscribers are entitled to the following services:

Technical Assistance on Issues and Inquiries via Existing Support Programs

Patches to address non-critical issues

(Available for Long-Term Servicing versions only)

Critical Security Patches

Tech Support Only

Once a product version exits the Limited Support phase, it enters the Tech Support Only phase.

During the Tech Support Only phase, the product is eligible for self-help and support is limited to basic issues diagnostics and assistance using the AVEVA Knowledge Base. It will not receive any software development efforts. Once a version is in the Tech Support Only phase, it has likely been replaced by a newer version. Customers are urged to upgrade to the Current Version.

During this phase Customer FIRST Support subscribers are entitled to the following services: