Contact
Our Technical Support is at your disposal
Whether you are in France, Germany, Austria, Switzerland, or Italy, our technical support remains at your disposal.
- France
By phone at 0825007444 or on eSupport - Germany & Austria
By phone at +4989307492-100 or by email at techsupport@factorysoftware.de - Italy
By phone at +390331 1736641 or by email at techsupport@wonderware.it - Switzerland
By phone at 0844820820 or on eSupport.
Access eSupport
Factory Software has implemented online tools available 24/7 for all levels of support in its offer, for both France and Switzerland. These services include:
- Privileged access to our AVEVA knowledge base
- A dedicated web portal for Customer FIRST members
- Access to the AVEVA security center
- Tech notes and software deployment guides
Also, use online support to submit your support requests and track their progress.
AVEVA Customer FIRST Program
Throughout the lifecycle of your application, our AVEVA Customer First program ensures the support, services, and resources necessary for your success. Factory Software also offers great flexibility in choosing your program.
The AVEVA Customer FIRST program has been carefully designed to help you get the most out of our products and services by offering maximum flexibility. We provide dedicated services, technical resources, and expertise to effectively support you in achieving your goals.
As a beneficiary of the AVEVA Customer FIRST contract, we offer you the possibility to choose from our different support levels: STANDARD, PREMIUM, ELITE. This flexibility ensures the satisfaction of everyone by providing services tailored to your project, the criticality and complexity of your system, as well as the maturity of your application or simply the qualified technical resources you have internally.
The AVEVA Customer FIRST program has been carefully designed to help you get the most out of our products and services by offering maximum flexibility. We provide dedicated services, technical resources, and expertise to effectively support you in achieving your goals.
As a beneficiary of the AVEVA Customer FIRST contract, we offer you the possibility to choose from our different support levels: STANDARD, PREMIUM, ELITE. This flexibility ensures the satisfaction of everyone by providing services tailored to your project, the criticality and complexity of your system, as well as the maturity of your application or simply the qualified technical resources you have internally.
