Personal Data Protection

Factory Systemes Group (the "Group") is committed to respecting your privacy and protecting your personal data. This Policy outlines the purposes for which we collect and use your data, the measures we implement to protect it, and the procedures for exercising your rights regarding your data. For more information about personal data protection, you can also visit the website of the French Data Protection Authority (CNIL) at www.cnil.fr. This policy applies to all subsidiaries of the Group, whose parent company is Factory Systemes Group, represented by its President, Thierry BONTE.

Purposes of Data Collection

The subsidiaries of the Group may collect personal data for the following purposes:

• To process your orders and after-sales service requests,
• To respond to your requests for information or product brochures,
• To manage our commercial and prospecting activities,
• To conduct satisfaction surveys,
• To understand your browsing activity on our websites,
• To offer you targeted advertisements based on the content viewed on our websites,
• To process your job applications for positions posted on our websites.

Collected data

For the purposes mentioned above, the Group's subsidiaries may collect the following information:

• your first and last name(s), your email address, your phone number, the name, address, and Siren number of your company,
• professional information, such as customer type (integrator or end user), your position,
• your order history, and complaints and incidents recorded in our CRM,
• financial information, such as your bank details and financial statements,
• your login information and the content viewed on our websites.

Means of collecting your data

We collect your data through:

• our website: when you fill out our online forms.
• our prospecting operations by phone call or non-advertising contacts for processing or following up on your orders, after-sales service files, or when opening a support ticket with our hotline.

On our website, we use cookies to obtain information about the content viewed, as well as the date and time of your access to digital content. For more information on our use of cookies, we invite you to read our cookie policy below.

The security of your data

A GDPR officer has been appointed for each of our subsidiaries to ensure the compliance of the collected data and their processing, maintain the processing register, and ensure the effectiveness of your rights. All pages of our websites are secured and encrypted (https extension). Our redundant and highly secure IT infrastructure ensures a high level of protection. Your personal data is stored on secure servers, accessible to a limited number of people, and located in restricted areas. Your data may be hosted by carefully selected IT subcontractors at multiple sites located in France or Europe.

The retention period of your data

If you are a prospect or a contact, we retain your data for a period of 3 years after the last contact.

The sharing of your data

We use subcontractors, to whom we may transmit your personal data for the fulfillment of the tasks we assign them:

• Our hosting providers,
• Our carriers,
• Our marketing subcontractors (email routing and data collection via our forms),
• Our HR subcontractors (recruitment and payroll processing).

None of your personal data is sold or transmitted to any of our partners.

Exercising your rights over your data

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR), you have the following rights:

• the right to access, rectify, update, and complete your data, the right to block or delete your personal data when it is inaccurate, incomplete, ambiguous, outdated, or if its collection, use, communication, or retention is prohibited;
• the right to withdraw your consent at any time;
• the right to restrict the processing of your data;
• the right to object to the processing of your data;
• the right to data portability.

You can exercise your rights by:

• Sending an email to the dedicated address: rgpd@factorygroupe.fr,
• Clicking on "Manage your preferences" in the emails or newsletters you receive, or by unsubscribing via the following form: https://email.factorysoftware.fr/hs/manage-preferences/unsubscribe

Requests for the deletion of personal data will be subject to the legal obligations imposed on Factory Systemes Groupe by law.

COOKIE POLICY

Information related to your browsing may be recorded in files called "Cookies" when you visit our websites. We primarily use cookies to enhance and analyze your experience on our website for marketing purposes. Because we respect your right to privacy, you can choose not to allow certain types of cookies. Blocking certain types of cookies may negatively impact your experience on our websites and limit the services we can provide.

Performance and Functionality Cookies

These cookies are used to improve the performance and functionality of our website, but they are not essential for its use. However, without these cookies, certain features may not be available.

Analytics and Personalization Cookies

These cookies collect information that is either used to help us understand the effectiveness of marketing campaigns and how our website is used, or for personalizing our website to better meet your needs.

Advertising Cookies

These cookies are used to send you more relevant advertising messages. They perform various functions, such as preventing the same ad from reappearing continuously, ensuring ads are displayed correctly for advertisers, and, in some cases, selecting ads based on your interests. Here is the list of primary and third-party cookies specifically used on our site factorysoftware.fr and the purposes for which they are used.

You have the option to accept or refuse these cookies.

By clicking "Accept" in the banner that appears or by continuing to browse our website factorysoftware.fr, you consent to the storage of these cookies.

In case of refusal, your information will not be tracked during your visits to our website.

At any time, you can modify this choice by deleting cookies from your browser.

This choice can be made through your browser settings:

On Firefox

Click on the menu icon (represented by three horizontal lines) in the top right corner of the browser. Select Settings. In the "Privacy & Security" section, select the desired tracking settings under the Privacy menu.

On Microsoft Edge

Click on the menu icon (represented by three horizontal dots) in the top right corner of the browser. Select Settings. In the "Cookies and site permissions" section, click on Manage and delete cookies and site data.

On Chrome

Click on the menu icon (represented by three vertical dots) in the top right corner of the browser. Select Settings. In the "Privacy and Security" section, click on Cookies and other site data. In this tab, you can allow or block cookies.

If you have any questions about the use of cookies, you can send an email to the following address: rgpd@factorygroupe.fr.