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AVEVA Customer FIRST support

Customer FIRST

All services to support you towards success

Throughout the lifecycle of your AVEVA applications, Factory Software guarantees the support, services, and resources necessary for your success. With the Customer FIRST program, you get the most out of our products and services, offering you maximum flexibility. By subscribing to the AVEVA Customer FIRST program, Factory Software offers you dedicated services, technical resources, and expertise to effectively help you achieve your goals. With Customer FIRST, we make sure you are getting the most out of our software and achieving your key business objectives. With hundreds of technical experts and a vast global network of partners, we partner with you to make the most of your technology and achieve your desired business outcomes. At Factory Software, your success is our mission.
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AVEVA Customer FIRST,
a program tailored to your needs

The Customer FIRST program is flexible, with core services included and entitlements that apply to our vast software portfolio. The program can meet your needs, whether you require a minimum level of support for an existing steady-state application or prefer substantial support with proactive services for a critical solution. Three levels of support are available.
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STANDARD

A basic level of technical assistance and comprehensive services.

 

  • Technical support during local business hours
  • Software version updates/upgrades and maintenance

PREMIUM

Extended technical support hours for operations running 24/7.

 

  • Standard level + ...
  • 24/7/365 access to technical support and emergency support (P1/P2)
  • 10% discount on consulting services
  • 16 hours of consulting included

ELITE

Our top-priority support for critical operations:

 

  • Premium level + ...
  • Enhanced support service level agreement (SLA) guidelines
  • Priority response
  • Priority on-site support (upon request)
  • 20% discount on consulting
  • 24 hours of consulting included

Contact us to learn more

Contact our teams to learn more about our Customer FIRT program